Operating hours for an ONLINE self-service?!!! Come on Anthem.com…
So I just activated a new anthem account and once my registration/activation was complete, I was asked to log in to start using the account. I click the “log in” button and am presented with:
Site Unavailable
The online self-service feature you have requested is unavailable at this time. Our regular system operating hours are Monday through Friday from 4:00 a.m. to 11:00 p.m., Saturday from 4:00 a.m. to 8:00 p.m., and Sunday from 9:00 a.m. to 1:00 p.m. We apologize for any inconvenience this may have caused.
Now this is a pet peeve of mine, why do “online self-service” sites have operating hours? The whole point is so I can do it at 2am Saturday if I so choose. There doesn’t need to be someone at the other end of the line, if you are putting a system online, it should only not be available during server maintenance times… having standard hours of operation for a website is just backwards. [rant complete]
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